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Author Kunytska, Olga
Affiliation National Transport University, M. Omelianovycha-Pavlenka St.1, Kyiv, 01001, Ukraine
E-mail olga.kunytska@ntu.edu.ua
Author Persia, Luca
Affiliation Sapienza University of Rome, Piazzale Aldo Moro 5, Rome, 00185, Italy
E-mail luca.persia@uniroma1.it
Author Iwan, Stanisław
Affiliation Maritime University of Szczecin, 11 Pobożnego St., 70-507 Szczecin, Poland
E-mail stan.ivan@wp.pl
Author Datsenko, Diana
Affiliation National Transport University, M. Omelianovycha-Pavlenka St.1, Kyiv, 01001, Ukraine
E-mail diana11071994@gmail.com
Author Kijewska, Kinga
Affiliation Maritime University of Szczecin, 11 Pobożnego St., 70-507 Szczecin, Poland
E-mail k.kijewska@pm.pl
Author Gurrieri, Adriano
Affiliation Sapienza University of Rome, Piazzale Aldo Moro 5, Rome, 00185, Italy
E-mail gurrieri.1873626@studenti.uniroma1.it
ISSN printed 1733-8670
URI https://repository.am.szczecin.pl/handle/123456789/2791
Abstract Parcel lockers seem to be a very interesting and innovative solution for any type of city, beneficial to both customers and online stores. Accounting for the growing number of B2C e-commerce customers, this measure significantly meets their needs. Moreover, this solution solves the challenges of last-mile deliveries, which are one of the major effects of heavy traffic of commercial vehicles in the whole city area. Recipients and senders of parcels through parcel lockers are the main generators of demand for this service. Hence, assessing their satisfaction and requirements is a key indicator of the development of this area. This work focuses on the efficiency of user parcel lockers and compares the situation in Italy, Poland, and Ukraine. This paper also presents an analysis of the already existing data on the satisfaction of parcel locker users, as well as the results of a study conducted among Ukrainian consumers for this work.
Publisher Scientific Journals Maritime University of Szczecin, Zeszyty Naukowe Akademia Morska w Szczecinie
Keywords customer value
Keywords e-commerce
Keywords last-mile delivery
Keywords city logistics
Title Comparative analysis of the parcel lockers market and its users in Italy, Poland, and Ukraine
Type Original scientific article
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ISSN on-line 2392-0378
Language English
Funding No data
Figures 9
Tables 4
DOI 10.17402/577
Published 2023-06-30
Accepted 2023-09-20
Recieved 2023-07-15


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