DSpace Home
DSpace/Manakin Repository
JavaScript is disabled for your browser. Some features of this site may not
work without it.
Title
Comparative analysis of the parcel lockers market
and its users in Italy, Poland, and Ukraine
ISSN printed: 1733-8670,
ISSN on-line: 2392-0378
Kunytska, Olga1; Persia, Luca2; Iwan, Stanisław3; Datsenko, Diana4; Kijewska, Kinga5; Gurrieri, Adriano6
2023-06-30
Parcel lockers seem to be a very interesting and innovative solution for any type of city, beneficial to both
customers and online stores. Accounting for the growing number of B2C e-commerce customers, this measure
significantly meets their needs. Moreover, this solution solves the challenges of last-mile deliveries, which are
one of the major effects of heavy traffic of commercial vehicles in the whole city area. Recipients and senders
of parcels through parcel lockers are the main generators of demand for this service. Hence, assessing their
satisfaction and requirements is a key indicator of the development of this area. This work focuses on the efficiency of user parcel lockers and compares the situation in Italy, Poland, and Ukraine. This paper also presents
an analysis of the already existing data on the satisfaction of parcel locker users, as well as the results of a study
conducted among Ukrainian consumers for this work.
- AGCOM (2020) Allegato B Alla Delibera n. 629/20/CONS. Documento per La Consultazione Pubblica Sulle Misure per Incentivare l’utilizzo Degli Armadietti Automatici per La Consegna e La Raccolta Dei Pacchi. Available online: www.agcom.it [Accessed: December 01, 2020].,
- Akdoğan, K. & Özceylan, E. (2023) Parcel Locker Applications in Turkey. Beykent Üniversitesi Fen ve Mühendislik Bilimleri Dergisi 16 (1), pp. 43–54, doi: 10.20854/bujse. 1219275.,
- Faugere, L. & Montreuil, B. (2016) Hyperconnected city logistics: Smart lockers terminals & last mile delivery networks. In Proceedings of the 3rd International Physical Internet Conference, 29 June – 1 July, 2016, Atlanta, GA, USA.,
- Iwan, S. (2015) Parcel Lockers as a solution to support last mile delivery management in e-commerce. Logistyka (2), pp. 36–39.,
- . Iwan, S., Kijewska, K. & Lemke, J. (2016) Analysis of parcel lockers’ efficiency as the last mile delivery solution – the results of the research in Poland. Transportation Research Procedia 12, pp. 644–655.,
- Kerr, I. & Różycki, M. (2023) Cleveron takes on Starship in robot delivery. [Online]. Available from: https://www. parcelandpostaltechnologyinternational.com/analysis/ cleveron-takes-on-starship-in-robot-delivery.html [Accessed: June 25, 2023].,
- Kunytska, O., Comi, A., Danchuk, V., Vakulenko, K. & Yanishevskyi, S. (2021) Optimizing last mile delivering through the analysis of shoppers’ behaviour. In: Sierpiński, G., Macioszek, E. (eds) Decision Support Methods in Modern Transportation Systems and Networks. Lecture Notes in Networks and Systems 208, pp. 129–147, Springer, Cham, doi: 10.1007/978-3-030-71771-1_9.,
- Lemke, J., Iwan, S. & Korczak, J. (2016) Usability of the parcel lockers from the customer perspective – the research in Polish Cities. Transportation Research Procedia 16, pp. 272–287.,
- Log4 (2023) InPost parcel lockers: survey report. [Online]. Available from: www.log4.pl/aktualnosci-2609- Paczkomaty_InPost___ekspertyza_AGH.html [Accessed: April 10, 2023].,
- Lückenkötter, J. et al. (2021) Final Evaluation. C-LIEGE Deliverable 6.3. 2013. Available online: www.c-liege.eu [Accessed: December 21, 2021].,
- Mitrea, I.A., Zenezini, G., De Marco, A., Ottaviani, F.M., Delmastro, T. & Botta, C. (2020) Estimating e-consumers’ attitude towards parcel locker usage. IEEE 44th Annual Computers, Software, and Applications Conference (COMPSAC), pp. 1731–1736, doi: 10.1109/COMPSAC 48688.2020.000-5.,
- Rolf, B., Kurtz, G., Hempel, K. & Zadek, H. (2023) Optimizing the Route and Location Planning for Cargo Bikes and Mobile Parcel Lockers. In: Nathanail, E.G., Gavanas, N., Adamos, G. (eds) Smart Energy for Smart Transport. CSUM 2022. Lecture Notes in Intelligent Transportation and Infrastructure. Springer, Cham, pp. 1343–1357, doi: 10.1007/978-3-031-23721-8_108.,
- Song, L., Cherrett, T., McLeod, F. & Guan, W. (2009) Addressing the last mile problem: transport impacts of collection and delivery points. Transportation Research Record 2097(1), pp. 9–18.,
- SOTI (2021) Mobility report. [Online]. Available from: https://soti.net/industries/transportation-and-logistics/mobility-report/ [Accessed: December 15, 2021].,
- Statista (2023) Ukraine’s Economy & Society. Statista Country Report. [Online]. Available from: https://www.statista. com/study/48494/ukraine [Accessed: January 15, 2023].,
- Wen, J. & Li, Y. (2016) Vehicle routing optimization of urban distribution with self-pick-up lockers. International Conference on Logistics, Informatics and Service Sciences, 24–27 July 2016, Sydney, NSW, Australia, doi: 10.1109/ LISS.2016.7854384.,
Title
Comparative analysis of the parcel lockers market and its users in Italy, Poland, and UkrainePages
Figures
9Tables
4ISSN printed
1733-8670ISSN on-line
2392-0378DOI
10.17402/577Type
Original scientific articleJournal
75 Scientific Journals of the Maritime University of Szczecin, no. 75 / 2023Publisher
Scientific Journals Maritime University of Szczecin, Zeszyty Naukowe Akademia Morska w SzczecinieCopyright Holder
Scientific Journals Maritime University of Szczecin, Zeszyty Naukowe Akademia Morska w SzczeciniePublished
2023-06-30Recieved
2023-07-15Accepted
2023-09-20Funding
No dataKeywords
customer value, e-commerce, last-mile delivery, city logisticsURI:
https://repository.am.szczecin.pl/handle/123456789/2791Language
EnglishAuthors
Kunytska, Olga1; Persia, Luca2; Iwan, Stanisław3; Datsenko, Diana4; Kijewska, Kinga5; Gurrieri, Adriano6Affiliation
1 National Transport University, M. Omelianovycha-Pavlenka St.1, Kyiv, 01001, Ukraine, olga.kunytska@ntu.edu.ua2 Sapienza University of Rome, Piazzale Aldo Moro 5, Rome, 00185, Italy, luca.persia@uniroma1.it
3 Maritime University of Szczecin, 11 Pobożnego St., 70-507 Szczecin, Poland, stan.ivan@wp.pl
4 National Transport University, M. Omelianovycha-Pavlenka St.1, Kyiv, 01001, Ukraine, diana11071994@gmail.com
5 Maritime University of Szczecin, 11 Pobożnego St., 70-507 Szczecin, Poland, k.kijewska@pm.pl
6 Sapienza University of Rome, Piazzale Aldo Moro 5, Rome, 00185, Italy, gurrieri.1873626@studenti.uniroma1.it
Files in this item
This item appears in the following Collection(s)
-
75 Scientific Journals of the Maritime University of Szczecin, no. 75 / 2023
75 Scientific Journals of the Maritime University of Szczecin, no. 75 / 2023
Search repository
Browse
-
All of repository