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Author Szczęśniak, Bartosz
Affiliation Silesian University of Technology, Faculty of Organisation and Management Institute of Production Engineering Politechnika Śląska w Gliwicach, Wydział Organizacji i Zarządzania, Instytut Inżynierii Produkcji 41-800 Zabrze, ul. Roosevelta 26
E-mail bartosz.szczesniak@polsl.pl
Author Midor, Katarzyna
Affiliation Silesian University of Technology, Faculty of Organisation and Management Institute of Production Engineering Politechnika Śląska w Gliwicach, Wydział Organizacji i Zarządzania, Instytut Inżynierii Produkcji 41-800 Zabrze, ul. Roosevelta 26
E-mail katarzyna.midor@polsl.pl
Author Zasadzień, Michał
Affiliation Silesian University of Technology, Faculty of Organisation and Management Institute of Production Engineering Politechnika Śląska w Gliwicach, Wydział Organizacji i Zarządzania, Instytut Inżynierii Produkcji 41-800 Zabrze, ul. Roosevelta 26
E-mail michal.zasadzien@polsl.pl
ISSN printed 1733-8670
URI https://repository.am.szczecin.pl/handle/123456789/276
Abstract This article is a trial to describe an author’s research method of measurement of an inside client’s satisfaction where in an enterprise, a inside client is production departments whose satisfaction with traffic maintenance staffs is to be assessed This method is based on a questionnaire survey which is conducted by means of two specialty prepared questionnaires. The first questionnaire refers to a production department’s satisfaction with actions taken by traffic maintenance staff and the second allows to assess the abilities of realizing tasks by traffic maintenance department in an organization. The obtained results, after analysing, allow to point out areas where repair actions should be taken or actions which are to improve the cooperation between analysed departments. This method is still at the stage of testing
Pages 37–58
Publisher Scientific Journals of the Maritime University of Szczecin, Zeszyty Naukowe Akademii Morskiej w Szczecinie
Keywords work assessment
Keywords traffic maintenance staff
Keywords production department
Keywords inside client
Keywords method
Keywords study of inside clients satisfaction
Title The methods of studying the satisfaction of production department with traffic maintenance department’s work – the outline of research me
Type Original scientific article
References
  1. LEGUTKO S.: Trends in development of traffic of machines and devices. The use and reliability. 2009, 2.
  2. NAKAJIMA S.: Introduction to TPM. Portland, Productivity Press, 1988.
  3. SZOŁTYSEK J.: Inside client – myth or reality. Zarządzanie przedsiębiorstwem, 2003, 2.
  4. BANK J.: Quality management. Felberg SJA. Warszawa 1999.
  5. KACZMARCZYK S.: Marketing research. Methods and techniques. PWE, Warszawa 2003.
ISSN on-line 2392-0378
Language English
Funding No data
Figures 5
Tables 5
Published 2010-12-20
Accepted 2010-11-25
Recieved 2010-10-27


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