Author |
Szczęśniak, Bartosz |
Affiliation |
Silesian University of Technology, Faculty of Organisation and Management Institute of Production Engineering Politechnika Śląska w Gliwicach, Wydział Organizacji i Zarządzania, Instytut Inżynierii Produkcji 41-800 Zabrze, ul. Roosevelta 26 |
E-mail |
bartosz.szczesniak@polsl.pl |
Author |
Midor, Katarzyna |
Affiliation |
Silesian University of Technology, Faculty of Organisation and Management Institute of Production Engineering Politechnika Śląska w Gliwicach, Wydział Organizacji i Zarządzania, Instytut Inżynierii Produkcji 41-800 Zabrze, ul. Roosevelta 26 |
E-mail |
katarzyna.midor@polsl.pl |
Author |
Zasadzień, Michał |
Affiliation |
Silesian University of Technology, Faculty of Organisation and Management Institute of Production Engineering Politechnika Śląska w Gliwicach, Wydział Organizacji i Zarządzania, Instytut Inżynierii Produkcji 41-800 Zabrze, ul. Roosevelta 26 |
E-mail |
michal.zasadzien@polsl.pl |
ISSN printed |
1733-8670 |
URI |
https://repository.am.szczecin.pl/handle/123456789/276 |
Abstract |
This article is a trial to describe an author’s research method of measurement of an inside client’s satisfaction where in an enterprise, a inside client is production departments whose satisfaction with traffic maintenance staffs is to be assessed This method is based on a questionnaire survey which is conducted by means of two specialty prepared questionnaires. The first questionnaire refers to a production department’s satisfaction with actions taken by traffic maintenance staff and the second allows to assess the abilities of realizing tasks by traffic maintenance department in an organization. The obtained results, after analysing, allow to point out areas where repair actions should be taken or actions which are to improve the cooperation between analysed departments. This method is still at the stage of testing |
Pages |
37–58 |
Publisher |
Scientific Journals of the Maritime University of Szczecin, Zeszyty Naukowe Akademii Morskiej w Szczecinie |
Keywords |
work assessment |
Keywords |
traffic maintenance staff |
Keywords |
production department |
Keywords |
inside client |
Keywords |
method |
Keywords |
study of inside clients satisfaction |
Title |
The methods of studying the satisfaction of production department with traffic maintenance department’s work – the outline of research me |
Type |
Original scientific article |
References |
- LEGUTKO S.: Trends in development of traffic of machines and devices. The use and reliability. 2009, 2.
- NAKAJIMA S.: Introduction to TPM. Portland, Productivity Press, 1988.
- SZOŁTYSEK J.: Inside client – myth or reality. Zarządzanie przedsiębiorstwem, 2003, 2.
- BANK J.: Quality management. Felberg SJA. Warszawa 1999.
- KACZMARCZYK S.: Marketing research. Methods and techniques. PWE, Warszawa 2003.
|
ISSN on-line |
2392-0378 |
Language |
English |
Funding |
No data |
Figures |
5 |
Tables |
5 |
Published |
2010-12-20 |
Accepted |
2010-11-25 |
Recieved |
2010-10-27 |