In recent years, a significant emphasis has been placed on the technological side of shipping. However, humans
remain the operator of the vessel and the ones to make the final decision. With the increasing problem of fatigue, a properly designed bridge might offer great support for navigators. This includes the implementation of
ergonomics in the workplace. This paper aims to better understand the needs of end-user operators and determine if there is still a need for improvement in bridge ergonomic design. To reach this goal, a custom-designed
questionnaire survey of 200 professional navigators is performed. The Kano model is used to analyze the
seamen’s wants and needs, but also expectations based on their satisfaction with proposed ergonomic solutions.
The research results suggest that there is still room for improvement in this area, which is not only a matter of
comfort or health but also safety.