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Title
The methods of studying the satisfaction of production department with traffic maintenance department’s work – the outline of research me

ISSN printed: 1733-8670, ISSN on-line: 2392-0378
Szczęśniak, Bartosz1; Midor, Katarzyna2; Zasadzień, Michał3
URI: https://repository.am.szczecin.pl/handle/123456789/276
2010-12-20 2010
This article is a trial to describe an author’s research method of measurement of an inside client’s satisfaction where in an enterprise, a inside client is production departments whose satisfaction with traffic maintenance staffs is to be assessed This method is based on a questionnaire survey which is conducted by means of two specialty prepared questionnaires. The first questionnaire refers to a production department’s satisfaction with actions taken by traffic maintenance staff and the second allows to assess the abilities of realizing tasks by traffic maintenance department in an organization. The obtained results, after analysing, allow to point out areas where repair actions should be taken or actions which are to improve the cooperation between analysed departments. This method is still at the stage of testing
  1. LEGUTKO S.: Trends in development of traffic of machines and devices. The use and reliability. 2009, 2.,
  2. NAKAJIMA S.: Introduction to TPM. Portland, Productivity Press, 1988.,
  3. SZOŁTYSEK J.: Inside client – myth or reality. Zarządzanie przedsiębiorstwem, 2003, 2.,
  4. BANK J.: Quality management. Felberg SJA. Warszawa 1999.,
  5. KACZMARCZYK S.: Marketing research. Methods and techniques. PWE, Warszawa 2003.,

Title

The methods of studying the satisfaction of production department with traffic maintenance department’s work – the outline of research me

Pages

37–58

Figures

5

Tables

5

ISSN printed

1733-8670

ISSN on-line

2392-0378

DOI

Type

Original scientific article

Journal

24 Scientific Journals of the Maritime University of Szczecin, no. 24 / 2010

Publisher

Scientific Journals of the Maritime University of Szczecin, Zeszyty Naukowe Akademii Morskiej w Szczecinie

Copyright Holder

Scientific Journals of the Maritime University of Szczecin, Zeszyty Naukowe Akademii Morskiej w Szczecinie

Published

2010-12-20

Recieved

2010-10-27

Accepted

2010-11-25

Funding

No data

Keywords

work assessment, traffic maintenance staff, production department, inside client, method, study of inside clients satisfaction

URI:

https://repository.am.szczecin.pl/handle/123456789/276

Language

English

Authors

Szczęśniak, Bartosz1; Midor, Katarzyna2; Zasadzień, Michał3

Affiliation

1 Silesian University of Technology, Faculty of Organisation and Management Institute of Production Engineering Politechnika Śląska w Gliwicach, Wydział Organizacji i Zarządzania, Instytut Inżynierii Produkcji 41-800 Zabrze, ul. Roosevelta 26, bartosz.szczesniak@polsl.pl
2 Silesian University of Technology, Faculty of Organisation and Management Institute of Production Engineering Politechnika Śląska w Gliwicach, Wydział Organizacji i Zarządzania, Instytut Inżynierii Produkcji 41-800 Zabrze, ul. Roosevelta 26, katarzyna.midor@polsl.pl
3 Silesian University of Technology, Faculty of Organisation and Management Institute of Production Engineering Politechnika Śląska w Gliwicach, Wydział Organizacji i Zarządzania, Instytut Inżynierii Produkcji 41-800 Zabrze, ul. Roosevelta 26, michal.zasadzien@polsl.pl

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