This article analyzes the expectations of the management board and managerial staff as opposed to the expectations and concerns of regular employees of the company. Communication between the decision-making and executive groups is presented as one of the key elements determining the proper operation of the
quality management system in the enterprise. In the practical part, the results of the research covering the
management and regular employees were presented and compared. The research is aimed at diagnosing the
quality of information flow in the enterprise based on the quality management system in the assessment of
both surveyed groups, determining the perception of the importance and scale of participation in the proposed corrective actions among the surveyed groups of respondents, and diagnosing the level of informing
rank-and-file employees about the goals and importance of conducting internal and external audits. The
research also covered the role of lower-level employees in the effective functioning of the company’s quality
management system. An attempt was made to analyze the degree of participation of regular employees in the
functioning of the quality management system in the enterprise. The article ends with the conclusions and
proposals for future research.
