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Title
An application of Fuzzy Quality Function Deployment to bunkering services

ISSN printed: 1733-8670, ISSN on-line: 2392-0378
Sevgili, Coşkan1; Zorba, Yusuf2
URI: https://repository.am.szczecin.pl/handle/123456789/2484
2018-06-27
Bunkering is very important for the maritime industry because of the need for continuity of trade, its relation to the energy industry and its great economic value. Today, the volume of the world’s bunkering market is around 350 million tons annually. Although there are about 400 major bunkering ports in the world, most of the demand is concentrated in a few strategic ports: when comparing strategic regions of the world, Istanbul has a very small share. With this in mind, this paper aims to demonstrate the current situation of Istanbul and to improve service quality using Fuzzy Quality Function Deployment. Our results show that the criteria which customers look for, in order of importance, are: supply waiting time; bunker quality; usage and availability of barges; duration of bunkering operation; and bunker price and price competitiveness. The steps to be taken to improve service quality are determined as: increase storage facilities and capacities; create a structure that can provide 24/7 bunker supply; and increase importance of bunkering in port infrastructure and management thinking (bunker port concept). It is possible that the findings can be a guide to ship fuel suppliers, especially in Turkey, to improve service quality and increase their fuel sales volume.
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Title

An application of Fuzzy Quality Function Deployment to bunkering services

Pages

19–27

Figures

2

Tables

4

ISSN printed

1733-8670

ISSN on-line

2392-0378

DOI

10.17402/281

Type

Journal

54 Scientific Journals of the Maritime University of Szczecin, no. 54 / 2018

Publisher

Scientific Journals Maritime University of Szczecin, Zeszyty Naukowe Akademia Morska w Szczecinie

Copyright Holder

Scientific Journals Maritime University of Szczecin, Zeszyty Naukowe Akademia Morska w Szczecinie

Published

2018-06-27

Recieved

2018-02-27

Accepted

2018-04-11

Funding

No data

Keywords

fuzzy logic, bunkering, Quality Function Deployment, service quality, ship fuels, ship operations

URI:

https://repository.am.szczecin.pl/handle/123456789/2484

Language

English

Authors

Sevgili, Coşkan1; Zorba, Yusuf2

Affiliation

1 Dokuz Eylül University, Maritime Faculty Department of Maritime Transportation Engineering 35160 Buca-Izmir, Turkey, coskansevgili@gmail.com
2 Dokuz Eylül University, Maritime Faculty Department of Maritime Transportation Engineering 35160 Buca-Izmir, Turkey, yusuf.zorba@deu.edu.tr

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