Książek, Dorota; Ligarski, Mariusz J.
(Scientific Journals Maritime University of Szczecin, Zeszyty Naukowe Akademia Morska w Szczecinie,
)
In the work the proposals of quality management systems in organizations are determined, according to the
opinion of quality management representatives. The analysis of these systems’ functions is presented among
the organizations that took part in the Polish Quality Award contest. The remarks concerning the process of
system creation, maintenance and development were subject to analysis. Special attention was paid to the
problems occurring at particular stages. Considerations were made on the basis of a survey conducted on
a group of representatives from the enterprises submitted to the Polish Quality Award contest. The results
were supplemented with the authors’ ideas and experiences.