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Author Sevgili, Coşkan
Affiliation Dokuz Eylül University, Maritime Faculty Department of Maritime Transportation Engineering 35160 Buca-Izmir, Turkey
E-mail coskansevgili@gmail.com
Author Zorba, Yusuf
Affiliation Dokuz Eylül University, Maritime Faculty Department of Maritime Transportation Engineering 35160 Buca-Izmir, Turkey
E-mail yusuf.zorba@deu.edu.tr
ISSN printed 1733-8670
URI http://repository.am.szczecin.pl/handle/123456789/2484
Abstract Bunkering is very important for the maritime industry because of the need for continuity of trade, its relation to the energy industry and its great economic value. Today, the volume of the world’s bunkering market is around 350 million tons annually. Although there are about 400 major bunkering ports in the world, most of the demand is concentrated in a few strategic ports: when comparing strategic regions of the world, Istanbul has a very small share. With this in mind, this paper aims to demonstrate the current situation of Istanbul and to improve service quality using Fuzzy Quality Function Deployment. Our results show that the criteria which customers look for, in order of importance, are: supply waiting time; bunker quality; usage and availability of barges; duration of bunkering operation; and bunker price and price competitiveness. The steps to be taken to improve service quality are determined as: increase storage facilities and capacities; create a structure that can provide 24/7 bunker supply; and increase importance of bunkering in port infrastructure and management thinking (bunker port concept). It is possible that the findings can be a guide to ship fuel suppliers, especially in Turkey, to improve service quality and increase their fuel sales volume.
Pages 19–27
Publisher Scientific Journals Maritime University of Szczecin, Zeszyty Naukowe Akademia Morska w Szczecinie
Keywords fuzzy logic
Keywords bunkering
Keywords Quality Function Deployment
Keywords service quality
Keywords ship fuels
Keywords ship operations
Title An application of Fuzzy Quality Function Deployment to bunkering services
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ISSN on-line 2392-0378
Language English
Funding No data
Figures 2
Tables 4
DOI 10.17402/281
Published 2018-06-27
Accepted 2018-04-11
Recieved 2018-02-27


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